Quality Customer Service Strategies:

Developing a Customer Focus
Quality as more than customer “satisfaction”
The Importance of Happy Patients under Managed Care
Measuring & Tracking Patient Satisfaction
Using Customer Satisfaction Information
The Customer-Driven Practice
Service with Soul
Weighing clinical outcomes, perceived quality and costs
Create Financial Value to the Customer
Networking For Success
Gathering and Using “Competitive Intelligence”
Internal Customers vs External Customers

To Contact Us:

Call: (630) 773-1395 Fax (630) 773-1396

Write to: The ARSI Group 19W068 Granville Avenue Itasca, Illinois 60143

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